WE ARE A GLOBAL COMPANY CONFORMING TO THE HIGHEST STANDARDS AND WITH A CLEAR REGULATORY APPROVAL TO OPERATE
UNBLOCK is a brand of Atomo Group, which has several entities registered and operated in accordance to local Laws in several jurisdictions, as follows:
- ATOMO TECHNOLOGIES LLC, a Florida State company.
https://unblock.ch/. You will find more information about the other entities of our global
group
Licenses
UNBLOCK is licensed in the following jurisdictions:
| Country | State Agency |
|---|---|
|
USA |
Atomo Technologies, LLC. in USA is registered by the Financial Crimes Enforcement Network (FinCen) as Money Service Business. (no. 31000202467427). UNBLOCK is licensed |
| Country | State Agency | License |
|---|---|---|
|
USA |
FLOFR |
Atomo Technologies LLC has a Money Transmitter License Part II for the State of Florida (No.FT230000451) , granted by the Florida Office of Financial Regulation. Effective from september 1st, 2023 to april 4th, 2025.
|
Using your Unblock App, you can now purchase cryptocurrencies right from your device. To ensure the best experience, we’d like to make you aware of a few risks surrounding buying and selling of cryptocurrencies.
As cryptocurrencies are a new form of digital currency there are some inherent risks.
- The future value of cryptocurrencies is unpredictable – you should only buy with funds that you are prepared to lose. Please proceed at your own risk.
- Markets rely on the availability of both buyers and sellers. As such, Unblock cannot guarantee that there will always be an active market to sell your cryptocurrencies.
- While uninterrupted service is always our goal, we cannot guarantee access to the platform at all times.
Unlike physical currency, digital currencies are stored in digital wallets.
- Your cryptocurrency balance is stored using Unblock’s secure online/offline wallet system. Unblock holds your cryptocurrencies as a custodian at your risk.
- Unblock may not always support cryptocurrencies withdrawals to an external wallet in an immediate fashion. This is a security feature.
- Withdrawing to an external wallet is contingent on internal review and accurate and up to date ID verification information. Updating your personal information is to your benefit.
Your security is our priority, visit our security page to find out ways to make your account even more secure by ensuring that your personal information is protected across all the services you use.
TERMS AND CONDITIONS
0 TERMS OF USE
1 GENERAL CONDITIONS
2 SCOPE OF SERVICE
3 PROVISION OF SERVICES
3.1. CLIENT ACCOUNT
4 TRANSACTION OPERATIONS
5 DIGITAL ASSETS SUPPORTED ON UNBLOCK
6 ADDITIONAL ACCOUNT FEES
7. REFUND, CANCELATION AND CHARGEBACK
7.1. The client acknowledges and agrees that All transactions are final. Refunds, cancellations, or chargebacks are not applicable for all kinds of transactions. Even if the transaction becomes a subject of technical delay, chargeback will not be applicable and UNBLOCK will process and transfer the Digital Assets in accordance with client instructions accepted during the transaction initialization, it means that client will anyway receive the requested amount and type of the Digital Assets.
7.2. UNBLOCK processes all card and digital asset transactions according to the instructions and information provided by the client and does not guarantee the identity of any recipient. Client acknowledges that he is responsible for ensuring the accuracy of any instructions or information submitted to UNBLOCK and that any errors may result in the irreversible loss of his stored digital asset.
7.3. UNBLOCK does not accept liability or responsibility for any funds lost due to errors made by the client when entering this information. It is possible to permanently lose or destroy certain digital assets by sending them to an incompatible address.
7.4. All clients are acknowledged and informed that transactions involving crypto wallets linked to high-risk activities such as mixing, mining, scams, ransom, fraud, phishing, illegal trading, and the darknet may lead to account blocking and loss of funds. We urge you to carefully verify your wallets prior to conducting transactions through your UNBLOCK account. Clients are solely responsible for ensuring their transactions comply with local laws and regulations. Failure to do so may result in further legal consequences. UNBLOCK is not liable for losses incurred due to high-risk services. In the event of an account block or loss of funds, clients may submit a dispute or appeal through our designated support channels for further review. This policy will be reviewed periodically and updated as necessary to address emerging risks and comply with new regulatory requirements.
8. DUPLICITOUS TRANSACTION HANDLING
8.1. In the event that a Client receives an amount surpassing the withdrawal sum initially requested, due to a technical malfunction, error, or glitch on the UNBLOCK platform, the Client commits to promptly informing UNBLOCK and returning the surplus amount to their UNBLOCK Account. In such circumstances, the Client hereby agrees that UNBLOCK holds the unilateral right to deduct the excess amount from the Client’s UNBLOCK Account without prior notice.
8.2. Should UNBLOCK become aware of such a technical problem, error, or glitch on the platform resulting in a Client receiving an amount exceeding their requested withdrawal, the Client acknowledges and consents to UNBLOCK’s right to disable withdrawals from the Client’s UNBLOCK Account. In instances where UNBLOCK identifies a technical problem, error, or glitch on the platform and requests the Client to return the surplus amount to their UNBLOCK Account, but the Client fails to do so within a period of 30 (thirty) calendar days, UNBLOCK reserves the right to independently sell the Client’s Digital Assets held within their UNBLOCK Account in a proportionate amount at any subsequent moment via a market order.
8.3. The proceeds from this purchase will be employed to offset the Client’s outstanding debt to UNBLOCK.
8.4. UNBLOCK retains the right to seek full restitution of any excess amounts through all available legal means, which may include the purchase of the Client’s Digital Assets.
9. ACCOUNT CLOSURE
9.1. The Client has the right to terminate their account at any time by submitting a request to UNBLOCK in the manner and format prescribed by us, along with the necessary information and supporting documentation. This includes, when required, the verification of their identity and the authenticity of the instructions received. These measures are necessary for us to process the request for suspension or termination. You, as the Client, acknowledge and consent to being bound by any terms and conditions that we deem relevant to such suspension or termination.
9.2. UNBLOCK has the right to terminate client accounts and access to the Website, Application and Products at the sole discretion and the Client will not be entitled to a remedy or alternative for discontinued services.
9.3. Among other reasons not listed, UNBLOCK may also suspend or terminate your account for any or all the following reasons:
9.3.1. Unlawful or unauthorized attempt to access the Website, Applications and Products.
9.3.2. Breach of security features limiting use access to or protecting content.
9.3.3. Violations of this Terms of Use.
9.3.4. Due to the request of legal authorities or financial regulators, provided that UNBLOCK deems the request to be legitimate and compelling acting in its sole 9.3.4. discretion.
9.3.5. Unusual, unauthorised or fraudulent activity in your Account Accounts that have been inactive for a period of 6 months may be cancelled, deactivated, terminated along with unconfirmed accounts.
9.3.6. UNBLOCK is not liable for any issues resulting in terminating a relationship or deactivating an account.
9.3.7. UNBLOCK reserves the right to change, suspend, or discontinue all or any part or aspect of the services at any time without notice to the client or Website visitors.
10. WARRANTIES & ACKNOWLEDGMENT
10.1. Client (and/ or representative of the Client, when the Client is a legal person) states the following:
10.1.1. The Client is legally an adult and has read and understood these Terms of Use, and has full capacity to enter into these Terms of Use and use Services lawfully.
10.1.2. The Client adheres to relevant legal and regulations and rules based on their country of residence.
10.1.3. The Client is authorized to use UNBLOCK and is doing so personally.
10.1.4. The Client maintains information such as personal data, financial details, and information regarding their activities on UNBLOCK confidential; The data the client provides when registering for UNBLOCK is accurate, complete and current.
10.1.5. The Client ensures a level of security appropriate to the risk in respect of the personal data and securing authorization credentials.
10.1.6. The Client is aware that funds held on the Client account are not considered as a deposit, and that UNBLOCK services are not associated with savings banking services which require a specific savings banking license.
11. ACCOUNT INVESTIGATIONS
11.1. The Client acknowledges and understands that, in compliance with its regulatory obligations, UNBLOCK is duty-bound to thoroughly investigate any activity that appears to be irregular, suspicious, or indicative of an attempted breach of applicable laws or UNBLOCK policies.
11.2. During the course of UNBLOCK’s investigation into a client’s account, UNBLOCK reserves the right to undertake the following actions: Freeze of Client Accounts: This includes accounts beneficially owned by the client, any individuals within the client’s household, or any accounts for which . the client acts as a representative or authorized signatory.
11.3. In the case of entities, this extends to any affiliated accounts.
11.4. Freeze of Funds: UNBLOCK may freeze any funds or assets held in the account for the duration of the investigation.
11.5. Suspension of Access: UNBLOCK may suspend the client’s access to UNBLOCK services or any associated UNBLOCK platforms until a determination is made if there are suspicions, at UNBLOCK’s sole discretion, of a violation of any of the following:
11.5.1. Provisions within these Terms of Use.
11.5.2. The Anti-Money Laundering / Know Your Customer (AML / KYC) Policy.
11.5.3. Applicable laws or regulations stipulated by UNBLOCK’s regulators.
11.5.4. Any of UNBLOCK’s relevant policies, as incorporated by reference herein.
11.6. Furthermore, the Client agrees and comprehends that UNBLOCK retains the authority to freeze or suspend the client’s account until a final determination or conclusion regarding the account investigation is reached. This may occur under the following circumstances:
11.6.1. The account, or an authorized user, is involved in ongoing litigation, investigation, or government proceedings.
11.6.2. The account or an authorized user is the subject of an investigation by a regulatory authority, or they are subject to a court order, a facially valid subpoena,or a binding order issued by a government authority.
11.6.3. The account has a negative balance for any reason.
11.6.4. There is reasonable belief that an unauthorized party is attempting to gain access to the client’s account.
11.6.5. There are indications of unusual or suspicious activity within the account.
11.6.5. The client’s account has been accessed from a sanctioned jurisdiction or a jurisdiction in which UNBLOCK is not authorized to operate.
12 RISK WARNING
12.1. The client is responsible for any losses related to the sale, purchase, or exchange of Digital Assets.
12.2. There are risks inherent to the trade of Digital Assets such as market volatility, liquidity risk, and others. The client is solely responsible for all legal risks associated with these services.
12.3. The client is responsible for any losses related to the sale, purchase, or exchange of Digital Assets.
12.4. Prices are based on an aggregate provided by UNBLOCK.
12.5. UNBLOCK is not liable for technical delays on the UNBLOCK Website, Applications and Products we offer, whether these delays affect price or other aspects of service.
12.6. The time it takes to transfer Digital Assets is subject to market conditions and the mining fee attached to the transaction.
12.7. In the event of unauthorized use of services, UNBLOCK neither bears any responsibility nor covers any losses.
12.8. The Client must provide accurate information when completing information requests to avoid delays and mistakes in processing transactions and payouts. This includes ensuring that spelling is correct.
12.9. UNBLOCK can change Terms of Use without notice and the client is expected to monitor the Terms of Use for changes. If major changes are made UNBLOCK will notify clients of said changes and these changes are then effective within 10 days.
13. INTELLECTUAL PROPERTY
13.1. Business name. UNBLOCK logo, name, and related logos, names, slogans, designs, and media are the intellectual property of UNBLOCK or affiliates. Unauthorized use is not allowed. None of the contents of the UNBLOCK Website, Applications and Products grant license or rights to use these media in any way without express written permission upon application.
13.2. Intellectual Property Rights. Use of our Website, Services and the Products is permitted for your personal, non- commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website and any other Products. Exceptions can be made in cases where:
13.2.1. Copies of our IP materials are temporarily stored by your computer in RAM.
13.2.2. Files are automatically cached by your browser.
13.2.3. Media has been printed for personal use such as leaving a single copy of a web page printed in your residence for non-commercial use.
13.2.4. Applications that enable downloading will store information on your device as per Terms of Use.
13.3. Do not:
13.3.1.Alter materials on the website.
13.3.2. Make unauthorized copies of materials on the website.
13.3.3. Delete or make changes to any copyright materials created by UNBLOCK.
13.3.4. Access or use the website for commercial or unauthorized purposes.
13.3.5. Contact our Customer Support to request permission to use UNBLOCK IP for any purpose.
13.4. Breaking any of the terms outlined regarding IP will immediately revoke your right to use the Website and any other Products associated. You must cease all action regarding unauthorized use of IP at once upon realizing the breach of Terms of Services and destroy or return any copies of materials as instructed by UNBLOCK. Breach of these Terms of Use may violate copyright, trademark and other laws.
14. PROHIBITED USE
14.1. The Website, Services and any other Products can only be used for lawful purposes.
14.2. The client, user or visitor should not use the Website and any other Products in such a way that violates local or international laws or regulations, including any laws regarding the export of data or software to and from the EU or other countries.
14.3. The client, user or visitor should not use the Website and any other Products for the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
14.4. The client, user or visitor should not use the Website and any other Products to send or receive or otherwise handle materials l which do not comply with these Terms of Use.
14.5. The client, user or visitor should not use the Website and any other Products to send advertising or promotional material without our prior written consent.
14.6. The client, user or visitor should not use the Website and any other Products to impersonate UNBLOCK staff or any other party that you do not represent.
14.7. The client, user or visitor should not use the Website and any other Products to attempt to harm UNBLOCK users or otherwise restrict or inhibit anyone’s use or enjoyment of the Website and any other Products.
14.8. The client, user or visitor should not use the Website and any other Products to republish, redistribute or retransmit any data from any of our communications, analytics, and other Products without our permission.
14.9. The client, user or visitor should not use the Website and any other Products for copy or store any of our Products other than for your own personal non- commercial use. Unauthorized or commercial use is forbidden.
14.10. The client, user or visitor should not use the Website, Applications and Products to store or host any Products (including pages of a Website) on a server or other storage device connected to a network or create a database by systematically downloading and storing any data from the Website or the Product
14.11. The client, user or visitor should not use the Website and any other Products to remove or change any content of any Product or attempt to circumvent security or interfere with the proper working of the Product or any servers on which it is hosted.
14.12. The client, user or visitor should not create links to the Website from any other website without our prior written consent unless you are the webmaster of the other site and you are aware that the link is not misleading, fairly indicates the destination, contains no statement implying a UNBLOCK endorsement, and links only to the UNBLOCK website. Do not replicate UNBLOCK IP as a Meta tag. This is permitted only if the website does not contain unlawful, threatening, libelous, pornographic, or offensive content.
14.13. The client, user or visitor should not use automated means to access the website for any reason.
14.14. The client, user or visitor should not create any financial product or service based on our products or services.
14.15. The client, user or visitor should not attempt to interfere with the proper working of the website.
14.16. The client, user or visitor should not use the Products or Website in any way not expressly permitted by these Terms of Use of the Website and any other Products must be carried out in a lawful manner and not in such a way that could damage our reputation or those of our affiliates or partners.
14.17. Any permissions or rights given to you under these Terms of Use will terminate immediately in the event that you breach or fail to comply with any of these Terms of Use.
14.18. To use the Website and any other Products in any way that is not expressly permitted by these Terms of Use, you will need a separate license from us. Please contact our Customer Support.
15. USER INFORMATION
15.1. Any information we collect is subject to our Privacy Policy. When you use the Website, Services and any other Products you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
16. ACCURACY OF WEB CONTENT
16.1. Content may be updated occasionally, but this does not imply that the content is always up to date or complete. Material on our UNBLOCK Website, Applications and Products may be out of date, and we are not obligated or required to update it.
17. CONFIDENTIAL INFORMATION
17.1. When you use or access the Website, Services or any Products, data may be transmitted over an open network in such a way that communications could be intercepted by third parties. This is not our responsibility or liability and we cannot guarantee the confidentiality or security of any communication or data transmitted to us through the Website.
18. LINKS FOR THE WEBSITE
18.1. If UNBLOCK’s Website, Applications and Products contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to any Website, you do so entirely at your own risk and subject to the terms and conditions of use for such website. We reserve the right to withdraw linking permission without notice.
19. THIRD PARTY SERVICE
19.1. Third party vendors and partners may use the UNBLOCK Website, Applications and Products, and may contribute to the production and development of both. Some of these third parties may require users to comply with additional terms and conditions. This page identifies third- party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below, and these conditions are subject to change at the third party’s discretion.
20. DISCLAIMER OF WARRANTIES
20.1. As stated earlier, we cannot guarantee that the Website, Applications and Products will be free from malware, viruses, or harmful code, and your IT security is your responsibility. We are not liable for losses or costs caused by a distributed denial-of-service attack or other technologically harmful material that may infect your computer systems or equipment, or data or other proprietary material due to your use of the website. Your use of the Website is at your own risk, and its content is provided on an “as is” basis with no warranties (implied or otherwise).
20.2. Neither the UNBLOCK nor any person associated with the UNBLOCK makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Products.
20.3. We cannot guarantee, nor can anyone associated with UNBLOCK, that any of the content or services will be accurate, reliable, free of errors, uninterrupted, or in service in perpetuity.
20.4. UNBLOCK disclaims warranties of any kind, including express, limited, and statutory warranties to the fullest extent permitted by law.
21 LIMITATION ON LIABILITY
21.1. Neither the UNBLOCK nor its affiliates, service providers, employees, associates, licensors, officers, or directors will be held liable for damages arising from the use or inability to use our UNBLOCK Website, Applications and Products, or any associated sites or products. This includes, but is not limited to, loss of revenue, personal injury, emotional injury or distress, loss of goodwill, reputational damage, loss of profits, breach of contract, and loss of anticipated earnings.
21.2. The UNBLOCK will not be liable for any loss or damage arising from any use of your account by you or by any third party, including unauthorized use and cyber-attacks.
22. INDEMNIFICATION
22.1. You agree to defend, indemnify and hold harmless the UNBLOCK, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of any Website, Services or any other Products, including, but not limited to, any use of any Website’s content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from UNBLOCK.
23. COMPLAINTS AND DISPUTE RESOLUTION
23.1. 23.1. For questions, feedback, or complaints, contact our Customer Support. For complaints, please outline the cause of the complaint, your desired outcome, and any other relevant information.
23.2. UNBLOCK will consider your complaint without prejudice, and your complaint will be handled in a reasonable amount of time. You agree to use the complaints process before alternative solutions such as legal action. You agree to use the complaints procedure before filing claims with a bank in case of stolen cards or other issues. Failure to comply with these provisions may be used as evidence of your fraudulent conduct, bad faith, or unwillingness to settle the issue.
24. MISCELLANEOUS
24.1. These Terms of Use are binding for both us and the client. The client may not assign any of their rights or obligations outlined under these Terms of Use to a third party unless authorized to do so in writing by UNBLOCK.
24.2. The client accepts that we may transfer and/or assign rights and obligations listed in these Terms of Use at the sole discretion of UNBLOCK.
24.3. If any of the provisions in these Terms of Use are deemed illegal, invalid, or unenforceable, we will enforce the provision only to the extent that this is legally possible, and this does not impact the legality or enforceability, or validity of any other agreements outlined in the Terms of Use Where a discrepancy between various translations occurs, the English translation of the Terms of Use shall be taken to be the prevailing version.
24.4. All section titles in these Terms of Use exist to allow you to navigate it more easily and are solely for your convenience.
24.5. The section titles do not have any legal or contractual significance.
25. GEOGRAPHIC RESTRICTIONS
25.1. UNBLOCK does not guarantee that its Website, Applications, and Products are accessible or suitable for use in all countries worldwide. Accessing UNBLOCK from other regions is your responsibility and may be illegal for certain individuals or in certain countries. You are required to comply with local laws when accessing UNBLOCK from any other location.
26. FORCE MAJEURE
26.1. In the event that UNBLOCK is rendered incapable of executing the services delineated within the Terms of Use due to circumstances beyond its control, including, but not limited to, instances of Force Majeure (which may encompass acts of war), alterations in legislation, or modifications in sanctions policies, UNBLOCK shall not bear any obligations or responsibilities towards the Client in regard to the services furnished herein, for a duration corresponding to the duration of the aforementioned event.
27. FINANCIAL AND LEGAL ADVICE
27.1. UNBLOCK explicitly disclaims the provision of any financial, investment, or legal counsel pertaining to the services it offers. While UNBLOCK may offer data concerning the pricing, scope, and volatility of Digital Assets, as well as details regarding events impacting Digital Assets prices, such . information is not to be regarded as investment or financial guidance and must not be interpreted as such. The Client retains sole responsibility for any decision to engage in Digital Assets transactions and UNBLOCK will not assume liability for any resulting losses. It is incumbent upon Clients to independently conduct thorough research regarding digital assets.
28 TAXATION
28.1. The Client assumes the obligation to fulfil all tax and duty obligations arising from the utilization of the UNBLOCK Website, Products, or Services, in . accordance with the tax regulations applicable in the User’s jurisdiction of residence.
28.2. UNBLOCK bears no responsibility for any non-compliance on the part of the Client arising from their duty to ascertain and satisfy tax and duty obligations.
29. JURISDICTION
29.1. Any legal claim or dispute regarding the use of the Website or other Products and these Terms of Use shall be governed by the laws of Switzerland without giving effect to any choice or conflict of law provision or rule.
29.2. Any lawsuit or legal action as mentioned above will be instituted exclusively in the courts of Switzerland. UNBLOCK reserves the right to bring any suit, action or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country.
29.3. In agreeing to these Terms of Use, you waive all objections to the exercise of jurisdiction over you by such courts and to venues in such courts. Exceptions may be made if the prevailing legislation relevant to the dispute or claim states otherwise.
30. CONTACT DETAILS
30.1. If you have any queries related to these Terms of Use, please feel free to get in touch with our Customer Support.
GLOBAL PRIVACY POLICY
Latest update: May 30, 2022
ATOMO TECHNOLOGIES LLC and subsidiaries (defined below under “Our relationship to you”) are committed to protecting the privacy of visitors to our websites and our customers. This Privacy Policy describes how we handle your personal data when you access our services, which include our content on the websites located at https://unblockpayments.com/ or any other websites, pages, features, or content we own or operate (collectively, the “Site(s)“), or any Unblock API or third party applications relying on such an API, and related services (referred to collectively hereinafter as “Services“).
If you have any questions about this Policy, please send them to [email protected]
Changes to this privacy policy
We may modify this Privacy Policy from time to time. Please check the date at the bottom of this notice to see when it was last updated.
Our Relationship to you
ATOMO Sarl operates internationally through different entities (together “Atomo”, “Unblock”, “we”, “us”, “our”) in order to provide Services to our customers. The following table describes which entity (or entities) you are contracting with:
| Where you reside | Your Operating Entity |
| Rest of world | ATOMO SARL |
| United States & Canada | ATOMO TECHNOLOGIES LLC |
The ATOMO entity you contract with decides how your personal information is processed in relation to the Services provided to you (typically referred to as a “data controller”).
ATOMO entities may share your personal information with each other and use it in accordance with this Privacy Policy. For example, even if you reside in the United States your information may be shared with ATOMO TECHNOLOGIES LLC which provides support functions for our Services including technical infrastructure and customer support.
For simplicity’s purpose, from now on we will refer to any ATOMO entity as Unblock which is our commercial name.
Personal Information we collect
Personal information means any data which relates to a living individual who can be identified from that data, or from that data and other information which is in the possession of, or is likely to come into the possession of, Unblock (or its representatives or service providers). In addition to factual information, it includes any expression of opinion about an individual and any indication of the intentions of Unblock or any other person in respect of an individual. The definition of personal information depends on the relevant law applicable for your physical location.
Information you provide to us
This includes information you provide to us in order to establish an account and access our Services. This information is either required by law (e.g. to verify your identity), necessary to provide the requested services (e.g. you will need to provide your bank account number if you would like to link that account to Unblock), or is relevant for our legitimate interests described in greater detail below.
The nature of the Services you are requesting will determine the kind of personal information we might ask for, but may include:
- Identification Information: Full name, date of birth, nationality, gender, signature, utility bills, photographs, phone number, home address, and/or email.
- Formal Identification Information: Government issued identity document such as Passport, Driver’s License, National Identity Card, State ID Card, Tax ID number, passport number, driver’s license details, national identity card details, visa information, and/or any other information deemed necessary to comply with our legal obligations under financial or anti-money laundering laws.
- Institutional Information: Employer Identification number (or comparable number issued by a government), proof of legal formation (e.g. Articles of Incorporation), personal identification information for all material beneficial owners.
- Financial Information: Bank account information, payment card primary account number (PAN), transaction history, trading data, and/or tax identification.
- Transaction Information: Information about the transactions you make on our Services, such as the name of the recipient, your name, the amount, and/or timestamp.
- Employment Information: Office location, job title, and/or description of role.
- Correspondence: Survey responses, information provided to our support team or user research team.
Information we collect automatically or generate about you
This includes information we collect automatically, such as whenever you interact with the Sites or use the Services. This information helps us address customer support issues, improve the performance of our Sites and applications, provide you with a streamlined and personalized experience, and protect your account from fraud by detecting unauthorized access. Information collected automatically includes:
- Online Identifiers: Geo location/tracking details, operating system, browser name and version, and/or personal IP addresses.
- Usage Data: Authentication data, security questions, click-stream data, public social networking posts,phone contacts, phone photo, and other data collected via cookies and similar technologies. Please read our Cookie Policy for more information.
Information collected from third parties
This includes information we may obtain about you from third party sources. The main types of third parties we receive your personal information from are:
- Public Databases, Credit Bureaus & ID Verification Partners in order to verify your identity in accordance with applicable law. ID verification partners such as Experian use a combination of government records and publicly available information about you to verify your identity. Such information may include your name, address, job role, public employment profile, credit history, status on any sanction’s lists maintained by public authorities, and other relevant data.
- Blockchain Data to ensure parties using our Services are not engaged in illegal or prohibited activity and to analyze transaction trends for research and development purposes.
- Marketing Partners & Resellers so that we can better understand which of our Services may be of interest to you.
Anonymized and aggregated data
In addition to the categories of personal information described above, Unblock will also process anonymized information and data that is not processed by reference to a specific individual. Types of data we may anonymize include transaction data, click-stream data, performance metrics and fraud indicators.
How we use your personal information
We may use your information in the following ways and for the following purposes:
1) To maintain legal and regulatory compliance
Unblock needs to process your personal information in order to comply with anti-money laundering and security laws. In addition, when you seek to link a bank account to your Unblock account, we may require you to provide additional information which we may use in collaboration with service providers acting on our behalf to verify your identity or address, and/or to manage risk as required under applicable law. We also process your personal information in order to help detect, prevent, and mitigate fraud and abuse of our Services and to protect you against account compromise or funds loss. If you do not provide personal information required by law, we will have to close your account.
2) To provide Unblock’s Services
We process your personal information to provide Services to you. For example, when you want to store funds on our platform, we require certain information such as your identification, contact and payment information. Third parties that we use such as identity verification services may also access and/or collect your personal information when providing identity verification and/or fraud prevention services. In addition, we may need to collect fees based on your use of our Services. We collect information about your account usage and closely monitor your interactions with our Services. The consequences of not processing your personal information for such purposes is the termination of your account.
3) To provide communications and customer services
According to your preferences and in compliance with applicable law, we may send you marketing communications to inform you about events, to deliver targeted marketing and to share promotional offers. If you are a new customer, we will contact you by electronic means for marketing purposes only if you have consented to such communication. If you do not want us to send you marketing communications, please go to your account settings to opt-out or submit a request via [email protected]
We may send you service updates regarding administrative or account-related information, security issues, or other transaction-related information. These communications are important to share developments relating to your account that may affect how you can use our Services. You cannot opt-out of receiving critical service communications.
We also process your personal information when you contact us to resolve any questions, disputes, collect fees, or to troubleshoot problems. Without processing your personal information for such purposes, we cannot respond to your requests and ensure your uninterrupted use of the Services.
4) In our legitimate business interests
Sometimes the processing of your personal information is necessary for our legitimate business interests, such as:
- quality control and staff training;
- to enhance security, monitor and verify identity or service access, and to combat spam or other malware or security risks;
- research and development purposes;
- to enhance your experience of our Services and Sites; or
- to facilitate corporate acquisitions, mergers, or transactions.
Legal bases for processing your information
For individuals located in the European Economic Area, United Kingdom or Switzerland at the time their personal data is collected, we rely on legal bases for processing your information under the relevant data protection legislation. These bases mean we will only process your data where we are legally required to, where processing is necessary to perform any contracts we entered with you (or to take steps at your request prior to entering into a contract with you), for our legitimate interests to operate our business, to protect Unblock’s or your property rights, or where we have obtained your consent to do so. We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission.
Disclosing your personal information to third parties
We allow your personal information to be accessed only by those who require access to perform their work and share it only with third parties who have a legitimate purpose for accessing it. Unblock will never sell or rent your personal information to third parties without your explicit consent. We will only share your personal information with the following types of third parties:
- Identity verification services to prevent fraud. This allows Unblock to confirm your identity by comparing the information you provide us to public records and other third party databases.
- Financial institutions which we partner with to process payments you have authorized.
- Service providers and professional advisors under contract who help with parts of our business operations. Our contracts require these service providers to only use your information in connection with the services they perform for us and prohibit them from sharing your information with anyone else.
- Companies or other third parties in connection with business transfers or bankruptcy proceedings.
- Companies or other entities that purchase Unblock assets.
- Law enforcement, regulators, or any other third parties when we are compelled to do so by applicable law or if we have a good faith belief that such use is reasonably necessary, including to: protect the rights, property, or safety of Unblock, Unblock customers, third party, or the public; comply with legal obligations or requests; enforce our terms and other agreements; or detect or otherwise address security, fraud, or technical issues.
Third-party sites and services
If you authorize one or more third-party applications to access your Unblock Services, then information you have provided to Unblock may be shared with those third parties. A connection you authorize or enable between your Unblock account and a non-Unblock account, payment instrument, or platform is considered an “account connection.” Unless you provide further permissions, Unblock will not authorize these third parties to use this information for any purpose other than to facilitate your transactions using Unblock Services. Please note that third parties you interact with, should have their own privacy policies and Unblock is not responsible for their operations or their use of data they collect.
Examples of account connections include:
- Merchants: If you use your Unblock account to conduct a transaction with a third party merchant, the merchant may provide data about you and your transaction to us.
- Your financial services providers: For example, if you send us funds from your bank account, your bank will provide us with identifying information in addition to information about your account in order to complete the transaction.
Special provisions relating to Electronic Fund Transfers (“EFTS”) and accounts balances
Unblock has partnered with several financial services software companies and/or financial institutions to offer you EFTs. When you create a Unblock Account, you authorize Unblock to share your identity and banking information with our partners to open and support your Unblock Account. It is your responsibility to make sure the data you provide us is accurate and complete.
How we protect and store personal information
Unblock implements and maintains reasonable measures to protect our information and information systems. Customer files are protected with safeguards according to the sensitivity of the relevant information. Reasonable controls (such as restricted access) are placed on our computer systems. Physical access to areas where personal information is gathered, processed or stored is limited to authorized employees.
We may store and process all or part of your personal and transactional information, including certain payment information, such as your encrypted bank account and/or routing numbers, in the US and elsewhere in the world where our facilities or service providers are located. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with the applicable laws and regulations.
As a condition of employment, Unblock’s employees are required to follow all applicable laws and regulations, including in relation to data protection law. Access to sensitive personal information is limited to those employees who need to it to perform their roles. Unauthorized use or disclosure of confidential customer information by a Unblock employee is prohibited and may result in disciplinary measures.
When you contact a Unblock employee about your file, you may be asked for some personal details. This type of safeguard is designed to ensure that only you, or someone authorized by you, has access to your file. You also play a vital role in protecting your own personal information. When registering with our Services, choose a password of sufficient length and complexity, don’t reveal it to any third-parties and immediately notify us if you become aware of any unauthorized access to or use of your account.
Retention of personal information
How long we hold your personal information for will vary. The retention period will be determined by the following criteria:
- the purpose for which we are using your personal information – we will need to keep the information for as long as is necessary for that purpose; and
- legal obligations – laws or regulation may set a minimum period for which we have to keep your personal information.
If you have further questions about our data retention practices, please contact us at [email protected]
If we anonymize your personal information so that it can no longer be associated with you, it will no longer be considered personal information, and we can use it without further notice to you.
Children’s personal information
We do not knowingly request to collect personal information from any person under the age of 18. If a user submitting personal information is suspected of being younger than 18 years of age, Unblock will require the user to close his or her account and will not allow the user to continue using our Services. We will also take steps to delete the information as soon as possible. Please notify us if you know of any individuals under the age of 18 using our Services so we can take action to prevent access to our Services.
Cross border transfers
Unblock is an international business with operations in countries including the Switzerland, the EU and the US. This means we may transfer to locations outside of your country. When we transfer your personal information to another country, we will ensure that any transfer of your personal information is compliant with applicable data protection law.
Data transferred out of the EU
When we transfer your personal information outside of Europe, we will ensure that it is protected in a manner that is consistent with how your personal information will be protected by us in Switzerland and EEA respectively. This can be done in a number of ways, for instance:
- the country that we send the data to might be approved by the Swiss Government or European Commission (as applicable); or
- the recipient might have signed up to a contract based on “model contractual clauses” approved by the Swiss Government or European Commission (as applicable), obliging them to protect your personal information.
In other circumstances the law may permit us to transfer your personal information outside Switzerland or EEA. In all cases, however, we will ensure that any transfer of your personal information is compliant with data protection law. You can obtain more details of the protection given to your personal information when it is transferred outside Switzerland and EEA (including a copy of the standard data protection clauses which we have entered into with recipients of your personal information) by contacting us as described below.
Your privacy rights
Depending on applicable law of where you reside, you may be able to assert certain rights related to your personal information. These rights include:
- the right to obtain information regarding the processing of your personal information and access to the personal information which we hold about you;
- the right to withdraw your consent to the processing of your personal information at any time. Please note, however, that we may still be entitled to process your personal information if we have another legitimate reason for doing so. For example, we may need to retain personal information to comply with a legal obligation;
- in some circumstances, the right to receive some personal information in a structured, commonly used and machine-readable format and/or request that we transmit those data to a third party where this is technically feasible. Please note that this right only applies to personal information which you have provided directly to Unblock;
- the right to request that we rectify your personal information if it is inaccurate or incomplete;
- the right to request that we erase your personal information in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal information, but we are legally entitled to retain it;
- the right to object to, or request that we restrict, our processing of your personal information in certain circumstances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your personal information but we are legally entitled to refuse that request; and
- the right to lodge a complaint with the relevant data protection regulator if you think that any of your rights have been infringed by us.
You can exercise your rights by contacting us using the details listed below. Further information about your rights may be obtained by contacting the supervisory data protection authority located in your jurisdiction.
How to contact us
If you have questions or concerns regarding this Privacy Policy, or if you have a complaint, please contact us at [email protected], or by writing to us at the Unblock entity addresses provided above.
If you reside in the EU, you can file a complaint with the International Centre for Dispute Resolution by phone at +1.212.484.4181, or through your relevant data protection authority.
Privacy Policy last updated: May 30, 2022
US consumer privacy notice
This Consumer Privacy Notice applies to you if you are an individual who resides in the United States and uses Unblock’s services for your own personal, family or household purposes.
| FACTS | WHAT DOES UNBLOCK DO WITH YOUR PERSONAL INFORMATION? |
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| What? |
The types of personal information we collect and share depends on how you use our services. This information can include, but is not limited to:
|
| How? | All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Unblock chooses to share; and whether you can limit this sharing. |
| Reasons we share your personal information | Does Unblock share? | Can you limit sharing? | |
| For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No | |
| For our marketing purposes – to offer our products and services to you | Yes | No | |
| For joint marketing with other financial companies | Yes | Yes | |
| For our affiliates’ everyday business purposes – information about your transactions and experiences | Yes | Yes | |
| For our affiliates’ everyday business purposes – information about your creditworthiness | Yes | Yes | |
| For our affiliates to market to you | Yes | Yes | |
| For our nonaffiliates to market to you | Yes | Yes | |
| Questions? | or visit helpcenter | ||
| Who we are | |
| Who is providing this privacy notice? | ATOMO TECHNOLOGIES LLC |
| What we do | |
| How does Unblock protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
| How does Unblock collect my personal information? |
We collect your personal information, for example, when you:
We also collect your personal information from others, such as from affiliates or other companies. |
| Why can’t I limit all sharing? |
Federal law gives you the right to limit only:
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law. |
| Definitions | |
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies. |
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies. |
| Joint Marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you. |
UNBLOCK App Frequently Asked Questions
UNBLOCK is a crypto brokerage platform, that powers a simple, agile, and reliable solution: to
buy, sell, transfer, and exchange digital assets for consumers and businesses. Our vision is to
promote the use of crypto currencies as a primary payment method, and our mission is to
become the rails to support the transaction, so that consumers can pay and transfer crypto
currency, and businesses can accept crypto payments
UNBLOCK is a regulated Virtual Asset Service Provider in Switzerland, member #100977 of the VQF SRO , the leading, largest, and officially recognized Self-Regulatory Organization pursuant to the Federal Act of 10 October 1997 on the combating of money laundering and the prevention of financing of terrorism in the financial sector (AMLA), and makes sure we are compliant with the Federal Financial Market Supervisory Authority (FINMA) regulation.
Additionally, UNBLOCK operates in the United States through Atomo Technologies LLC , a Florida-based company. Atomo Technologies LLC is registered with the Financial Crimes Enforcement Network (FinCEN) as a Money Services Business (MSB) (No. 31000202467427) and holds a Money Transmitter License (No. FT230000451) granted by the Florida Office of Financial Regulation (FLOFR).
Although these entities are not subsidiaries, they operate under the UNBLOCK brand, offering the same services in full compliance with local regulations in their respective jurisdictions. For more details on our global operations, please visit https://unblock.ch/ .
Our users can purchase the following Cryptocurrencies and Stable Coins in UNBLOCK:
- BTC – Bitcoin
- ETH – Ethereum
- USDT – Tether (Stable Coin)
- LTC – Litecoin
- XRP – Ripple
- ADA – Cardano
- MATIC – Polygon
- DOT – Polkadot
- SOL – Solana
- BNB – Binance Coin
- BUSD – Binance USD Coin
- USDC – USD Coin (Stable Coin)
- FTM – Fantom
- SAND – The Sandbox
- ATOM – Cosmos
- APE – ApeCoin
- GALA – Gala
- HBAR – Hedera
- TRX – TRON
- DOGE – Dogecoin
- AVAX – Avalanche
- DAI – Dai
- LINK – Chainlink
- UNI – Uniswap
- OKB – OKB
- ETC – Ethereum Classic
- XLM – Stellar
- NEAR – NEAR Protocol
- QNT – Quant
- VET – VeChain
- EGLD – MultiversX
- EOS – EOS
- AAVE – Aave
- XTZ – Tezos
To use our application, you need to create an account. The following are the account creatin
requirements:
• Active cell phone number
• Complete the sign-up process that will require your personal information.
• Valid Identification, it can be a local ID, Driver License or Passport
With the UNBLOCK app you will have access to the following services:
• Load wallet (cash-in) to buy Stable Coin with Card Payment or Bank Transfer
• Buy available Cryptocurrencies, using the funds in Stable Coin that were previously
loaded to the account.
• Send funds to another user of UNBLOCK app, either in Stable Coin or any other
Cryptocurrency available.
• Request funds from users of UNBLOCK app in Stable Coin.
• Convert from any available Cryptocurrency to Stable Coin.
• Withdraw Funds (cash-out), using the available Stable Coins to request a bank transfer
into your bank account.
• Keep track of your balance and transactions in Cryptocurrencies and Stable Coins 24/7
• Read updated articles about the Digital Asset Industry
You can use UNBLOCK app 24 hours a day, seven days a week, 365 days a year! We have
support staff located across the globe, meaning you’ll never have to wait too long if you need
help. You can submit in our Help Center.
For all inquiries, please submit a request at our Help Center and we’ll get back to you as soon
as we can. Please note you can expect to hear back from us within 24 hours.
Please refrain from submitting multiple requests, as we work through case-based platform in
chronological order from oldest to newest.
To buy cryptos you first need to load your wallet. The amount available will be your purchasing
power and has no volatility. (Maintained in Stable Coin USDC and always equivalent to USD).
Now click on “load your wallet”.
Here you have the possibility to load your wallet in two ways:
• By credit card by following the simple steps and enter your card information. Note that
the minimum is $10.
• By bank transfer either from a local bank or from an international bank. Note that
funds would be available in 48-72hrs, depending on the country of the bank sending
the funds.
• Follow steps to complete the transaction.
• To send funds, please click on “Send” and follow the steps below. Choose your contact,
confirm and send. Note that the minimum amount to send is $10 requests, as we work through case-based platform in
chronological order from oldest to newest.
Please choose the Cryptocurrency you want to convert and click on confirm. Note that you
can only convert to Stable Coin.
The balance of your Cryptocurrencies can be seen in the Assets tab in the Bottom Menu, is
expressed in USD and its equivalence in Bitcoin (BTC) according to the value of the day.
You have the possibility to withdraw Stable Coins to your own bank account, local or
international. To do this click on the “withdraw” tab.
To do this, you must first register a bank account:
• Click on the three bars in the menu on the top right
• Click on “Bank account
• Click on “Add Bank Account
• Choose from the list and validate
• Enter your bank account information and validate
Here you have the possibility to see your transactions in two ways:
• In the Botton Menu clic on the icon transactions; or
• By going to the menu on the top right, you have the possibility to see the details of all
your transactions.
We provide several options to protect user’s account from identity theft:
• Unique Password
• Two-factor authentication
• PIN Code
Note. You can change them as many times as you like in the settings options.
By going to the menu on the top right, you have the possibility to change some of your profile
settings:
• Language
• Currency
• Change password
• Set up two-factor authentication
• Change PIN Code
• Close your Account
To close your UNBLOCK account, you will find a button “Close your account” in the setting
menu of the application.
When you press the button, it opens a window with a text box asking for a reason. Under a
button that says, “close my account and delete my info”. Pressing the button generates an
email requesting to close the account and block access.
NOTE: If you have funds when pressing the button, a message should appear saying that you
must make a cash-out to close your account.
| Min. | Max. | Fix Fee | % Fee | |
| Load Wallet Card Non-Verified (per trx) | 10.00 USD | 500.00 USD | 3.50% | |
| Load Wallet Bank Transfer Domestic Non-Verified (per day) | 10.00 USD | 1,000.00 USD | 5.00 USD | |
| Load Wallet Bank Transfer International Non-Verified (per day) | 10.00 USD | 1,000.00 USD | 35.00 USD | 0.65% |
| Load Wallet Card Verified (per trx) | 10.00 USD | 10,000.00 USD | 3.50% | |
| Load Wallet Bank Transfer Domestic Verified (per day) | 10.00 USD | 10,000.00 USD | 5.00 USD | |
| Load Wallet Bank Transfer International Verified (per day) | 10.00 USD | 10,000.00 USD | 35.00 USD | 0.65% |
| Buy Crypto | 10.00 USD | Available | 1% | |
| Convert Crypto (to Fiat – USD) | 10.00 USD | Available | 1% | |
| Send Crypto | 10.00 USD | 1,000.00 USD | 1% | |
| Request Crypto | 10.00 USD | 1,000.00 USD | N/A | |
| Withdraw to Bank Transfer Domestic | 10.00 USD | 10,000.00 USD | 5.00 USD | |
| Withdraw to Bank Transfer International | 10.00 USD | 10,000.00 USD | 40.00 USD |
